Privacy Policy

Mums Products Uganda Limited respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, create an account, purchase our products, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected by Mums Products Uganda Limited through our website, online services, customer communications, orders, promotions, and other interactions with customers and website visitors.

We process personal information in accordance with applicable laws of Uganda, including the Data Protection and Privacy Act and applicable regulations.

2. Information We May Collect

Depending on how you interact with us, we may collect personal information including:

• Your full name;

• Telephone number;

• Email address;

• Delivery or physical address;

• Billing information;

• Information relating to products you purchase or enquire about;

• Order and transaction information;

• Communications you send to us;

• Account information where our website allows customer registration;

• Information submitted through contact forms, surveys, promotions, or competitions;

• Internet Protocol (IP) address, browser type, device information, and information about how you use our website; and

• Any other information that you voluntarily provide to us.

3. How We Collect Your Information

We may collect personal information directly from you when you:

• Place an order;

• Register for an account;

• Contact us by telephone, email, social media, website forms, or other communication channels;

• Request information about our products;

• Participate in a promotion, competition, survey, or marketing campaign;

• Subscribe to communications from us; or

• Otherwise interact with Mums Products Uganda Limited.

We may also automatically collect certain technical information when you visit our website through technologies such as cookies, server logs, and analytics tools.

4. How We Use Your Personal Information

We may use your personal information to:

• Receive, process, and fulfil orders;

• Arrange delivery or collection of products;

• Process or verify payments;

• Communicate with you about your purchases, enquiries, or requests;

• Provide customer support;

• Manage customer accounts;

• Improve our products, website, customer service, and business operations;

• Maintain records of transactions and customer communications;

• Conduct internal analysis and reporting;

• Detect and prevent fraud, misuse, or security incidents;

• Send promotional or marketing communications where permitted;

• Administer competitions, promotions, or surveys;

• Comply with legal, regulatory, tax, accounting, and other applicable obligations; and

• Protect the rights, property, security, and legitimate interests of Mums Products Uganda Limited, our customers, and other persons.

5. Legal Basis for Processing Personal Information

Where required by applicable law, we will process personal information on an appropriate lawful basis. This may include your consent, performance of a transaction or agreement with you, compliance with a legal obligation, or other lawful grounds permitted under Ugandan law.

Where we rely on your consent, you may withdraw that consent subject to applicable legal or contractual requirements.

6. Marketing Communications

Where permitted, we may use your contact information to send you information about our products, promotions, offers, campaigns, or other updates that may be of interest to you.

You may request to stop receiving promotional communications from us at any time by following the unsubscribe instructions provided in the communication or by contacting us.

We may continue to send non-promotional communications that are necessary in relation to your orders, account, enquiries, transactions, or our legal obligations.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and improve the customer experience.

Cookies are small files stored on your device when you visit certain websites. Some cookies may be necessary for the proper operation of our website, while others may be used for analytics, preferences, or marketing purposes.

You may adjust your browser settings to reject or delete certain cookies. However, disabling some cookies may affect the functionality or performance of our website.

8. Sharing of Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with third parties that assist us in providing our products and services, including:

• Delivery and logistics providers;

• Payment service providers;

• Information technology and website service providers;

• Professional advisers, including accountants, auditors, and legal advisers;

• Marketing, communications, and analytics service providers; and

• Government authorities, regulators, courts, law enforcement agencies, or other authorities where disclosure is required or permitted by law.

Where third parties process personal information on our behalf, we expect them to handle that information securely and only for the purposes for which it was provided.

9. Payment Information

Where payments are processed through third-party payment providers, your payment information may be collected and processed directly by those providers.

Mums Products Uganda Limited may not directly store complete payment card, mobile money, banking, or other sensitive payment credentials where such information is handled by an external payment provider.

Your use of a third-party payment service may also be subject to that provider's own privacy policy and terms.

10. Protection of Personal Information

We take reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no electronic transmission or information storage system can be guaranteed to be completely secure. You are therefore responsible for keeping any account passwords or authentication information relating to our services confidential.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our products or services, maintain appropriate business records, resolve disputes, enforce agreements, or comply with legal and regulatory requirements.

When personal information is no longer required, we may securely delete, destroy, or anonymise it in accordance with applicable requirements.

12. Your Rights

Subject to applicable law, you may have rights in relation to personal information held about you, including the right to:

• Request information about personal data we hold about you;

• Request access to your personal information;

• Request correction or updating of inaccurate or incomplete information;

• Request deletion or destruction of personal information where legally applicable;

• Object to or request restriction of certain processing activities;

• Withdraw consent where processing is based on consent; and

• Raise a complaint regarding the way your personal information has been handled.

We may request appropriate information to verify your identity before responding to a request relating to your personal information.

13. Children's Privacy

Our website and products are generally intended for adults and are not designed to knowingly collect personal information from children without appropriate consent or lawful authority.

If we become aware that personal information relating to a child has been collected in circumstances where appropriate consent or other lawful authority was required but not obtained, we will take reasonable steps to address the matter.

14. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, payment services, delivery services, or other platforms operated by third parties.

Mums Products Uganda Limited is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of any external websites or services you use.

15. Social Media

If you communicate or interact with us through social media platforms, information you submit may also be processed by the operator of that social media platform in accordance with its own privacy practices.

Information that you make publicly available through social media may be visible to other users of those platforms.

16. International Transfer of Information

Some service providers we use may operate systems or servers located outside Uganda. Where personal information is transferred or processed outside Uganda, we will take reasonable measures to ensure that the information is handled in accordance with applicable data protection requirements.

17. Data Breaches

Where we become aware of a personal data breach, we will take reasonable steps to investigate, contain, and address the breach and will make any notifications required under applicable law.

18. Accuracy of Your Information

We encourage you to provide accurate, complete, and current personal information.

If any information you have provided to us changes, you may contact us to request that our records be updated.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technologies, services, legal requirements, or privacy practices.

Any updated Privacy Policy will be published on our website and will take effect from the date stated on the updated version.

20. Complaints and Concerns

If you have a question, concern, or complaint regarding the collection, use, storage, disclosure, or protection of your personal information, please contact Mums Products Uganda Limited using the contact information provided on our website.

Where applicable, you may also have the right to raise a data protection complaint with the relevant data protection authority in Uganda.

21. Contact Us

If you would like to exercise your privacy rights, update your information, withdraw consent, or ask a question about this Privacy Policy, please contact Mums Products Uganda Limited through the contact information provided on our website.