Terms and Conditions

Welcome to Mums Products Uganda Limited. These Terms and Conditions govern your use of our website, products, services, and any purchases made through our online platforms. By accessing our website or placing an order with us, you agree to be bound by these Terms and Conditions.

1. About Us

Mums Products Uganda Limited is a company operating in Uganda and engaged in the manufacture, distribution, and sale of consumer products. References to “Mums Products,” “we,” “us,” or “our” in these Terms and Conditions refer to Mums Products Uganda Limited.

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to use the website in any way that may damage, disable, interfere with, or disrupt the website, its services, or the experience of other users.

You must not attempt to gain unauthorized access to any part of the website, customer accounts, computer systems, servers, or networks connected to our website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, prices, and other information displayed on our website are accurate and up to date.

However, product packaging, appearance, specifications, ingredients, or other details may occasionally change. Images displayed on the website are for illustrative purposes and may differ slightly from the actual product.

4. Product Availability

All products displayed on our website are subject to availability. The appearance of a product on the website does not guarantee that the product is currently in stock.

We reserve the right to discontinue, replace, limit, or temporarily remove any product without prior notice.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products subject to these Terms and Conditions.

We reserve the right to accept or reject an order for reasons including product availability, incorrect pricing, suspected fraudulent activity, payment problems, or errors in the information provided by the customer.

An order will only be considered confirmed once we have accepted the order and, where applicable, received or verified payment.

6. Prices

Product prices will be displayed on the website or communicated to you when placing an order. We reserve the right to change our prices at any time without prior notice.

Any price change will not normally affect an order that has already been confirmed unless there was an obvious pricing or technical error.

Where applicable, delivery charges, taxes, or other fees will be communicated before completion of your order.

7. Payments

Customers must make payment using the payment methods made available by Mums Products Uganda Limited.

You are responsible for ensuring that the payment information you provide is accurate and that you are authorized to use the selected payment method.

We may delay or cancel an order where payment cannot be verified or where we reasonably suspect fraudulent or unauthorized activity.

8. Delivery

Where delivery services are offered, we will make reasonable efforts to deliver products within the estimated delivery period communicated to you.

Delivery times are estimates and may be affected by factors outside our reasonable control, including traffic, weather, location, courier delays, public holidays, or other unforeseen circumstances.

Customers are responsible for providing an accurate delivery address and valid contact information. Mums Products Uganda Limited will not be responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.

9. Inspection of Products

Customers are encouraged to inspect their products as soon as reasonably possible after receiving them.

If you receive an incorrect, damaged, defective, or incomplete product, please contact us promptly and provide relevant details, including your order information and, where appropriate, photographs of the product.

10. Returns and Refunds

Requests for returns, exchanges, or refunds will be handled in accordance with our applicable return and refund procedures.

For hygiene, health, safety, or quality-control reasons, certain personal-care, cosmetic, household, or similar products may not be eligible for return once opened, used, tampered with, or removed from their original packaging unless the product was defective or supplied incorrectly.

Any product approved for return should, where applicable, be returned in its original condition and packaging together with proof of purchase.

11. Proper Use of Products

Customers are responsible for reading and following the instructions, warnings, storage requirements, usage directions, and other information provided on our product packaging.

Products must only be used for their intended purpose. Mums Products Uganda Limited will not be responsible for loss or damage resulting from misuse, improper storage, failure to follow product instructions, or use of a product for a purpose for which it was not intended.

12. Allergies and Sensitivities

Customers should review product labels and ingredient information before using personal-care, cosmetic, cleaning, or other products where allergies or sensitivities may be relevant.

If you have a known allergy, sensitivity, or medical concern, you should seek appropriate professional advice before using a product where necessary.

13. Intellectual Property

Unless otherwise stated, all content appearing on our website, including our company name, logos, trademarks, product names, photographs, graphics, text, designs, videos, and other materials, belongs to or is licensed to Mums Products Uganda Limited.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission.

14. User Accounts

If our website allows customers to create accounts, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must notify us if you believe your account has been accessed or used without authorization.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms and Conditions.

15. Promotions and Discounts

Promotional offers, discount codes, giveaways, competitions, and special prices may be subject to additional conditions communicated at the time of the promotion.

Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other promotions.

We reserve the right to withdraw or modify promotions where reasonably necessary.

16. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment providers, delivery companies, social media platforms, and other service providers.

We are not responsible for the content, availability, security, privacy practices, or services of third-party websites or platforms that are outside our control.

17. Privacy

When you use our website, contact us, create an account, or place an order, we may collect and process personal information necessary to provide our services, process transactions, communicate with you, improve our services, and meet applicable business or legal requirements.

Please refer to our Privacy Policy for further information about how we collect, use, protect, and manage personal information.

18. Limitation of Liability

To the extent permitted by applicable law, Mums Products Uganda Limited will not be liable for indirect, incidental, special, or consequential loss arising from the use or inability to use our website or products.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

19. Website Availability

We aim to keep our website available and functioning properly but do not guarantee uninterrupted or error-free access.

We may temporarily suspend access to all or part of the website for maintenance, security, updates, technical problems, or other operational reasons.

20. Changes to These Terms and Conditions

Mums Products Uganda Limited reserves the right to amend these Terms and Conditions from time to time to reflect changes to our products, services, business operations, website, or applicable requirements.

The updated Terms and Conditions will become effective when published on our website unless otherwise stated.

21. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Uganda. Any dispute arising from these Terms and Conditions shall be handled in accordance with applicable Ugandan law.

22. Contact Us

If you have any questions, complaints, or concerns regarding these Terms and Conditions, an order, or any of our products or services, please contact Mums Products Uganda Limited through the contact information provided on our website.